FAQ's

GENERAL QUESTIONS

For the best price, purchase from us at one of our suppliers or on our shop  at our website www.softtouchbases.com 

Bases are warranted for one year from date of purchase against defects in material and workmanship when used in a usual and customary manner. Normal wear and tear of the bases are not covered. NOTE: Due to the composition of the bases, bases will yellow. This does not affect how the bases will perform. Warranty is void if any changes are made to the original mounting system or not installed as per installation instructions. Proof of purchase is required in the form of a PO number, Invoice number, or any other documentation that will verify when products were purchased. Pictures of defective merchandise are also required and we may request that merchandise be returned before any warranty decisions can be made. Our liability for a warranty claim is limited to either a refund of the purchase or replacement of the defective product.